I appreciate and am encouraged by the responses of those of you anxious to begin a maintenance agreement program. A couple of things to remember: First, the maintenance agreement program is a ...

As we approach the end of what I hope has been a busy summer for you, it is time to be preparing for those times of the year when, traditionally, the phone doesn’t “ring off of the hook.” Those are ...

Service maintenance agreement sales … you gotta love them! Lots and lots of agreement sales. If you think about it, when customers purchase maintenance agreements, they're essentially paying you money ...

When they’re properly managed, customer maintenance agreements can help commercial contractors establish a real market advantage in their service area. The gains in revenue, efficiency and customer ...

You hear and read a lot about maintenance agreements and extended warranties, so much so that you probably get confused as to which is which and should you bother with any of them. Let’s see if I can ...

In their Technology Law column, Richard Raysman and Peter Brown discuss a decision concerning the scope and interpretation of an agreement that required software maintenance. Specifically, the dispute ...