"At the team level we asked ourselves, how can we become a better support organization for our regulated industry customers ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Josh Rosenberg, founder of Forward Thinkers, outlines challenges the self-service and automation industry and what operators need to do to overcome those challenges during a keynote at the 2025 ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Walmart is scaling back on its self-checkout machines at two stores, as more retail giants are reducing the self-service option at their stores, citing an effort to combat theft. A Walmart in a suburb ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. More than 80% of consumers want ...

Nothing tells a customer “I’m not really interested in talking to you" quite as bluntly as an interactive voice response (IVR). It’s the computer voice we all love to hate. Admit it, you've found ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. McDonald’s kiosks have helped streamline the order ...