The commercial teams of pharmaceutical companies are looking for more data analytics and business insights and they’re willing to spend more money to do it. Those are some of the findings of a recent ...

The Cleveland Browns are 1-1 with a precarious quarterback situation but still rank at the top of the NFL in one category: analytics. That's according to an ESPN poll of analytics staffers around the ...

As the workplace becomes increasingly digital, spread out, and data-driven, the job of human resources is evolving. People used to rely on their gut feelings, observations, and occasional feedback to ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Historically, many companies used customer service surveys to ...