The cloud uptime debate rumbles on with Hewlett Packard promising their Cloud Object storage service will have at least 99.95% availability, with customers receiving service credits if it’s down. The ...

You would consider it somewhat careless to take out a mortgage or buy a new car without fully understanding the extent of the contract – so why are so many companies choosing to outsource their entire ...

As cloud adoption accelerates, organisations rely on Service Level Agreements (SLAs) to define expectations around availability, security, and performance, to access and process data or service use.

You’ve probably seen a hundred — or even a thousand — articles criticizing cloud computing service-level agreements (SLA). A common example in those articles is the putatively low Amazon Web Services ...

Cloud-computing provider 3Tera announced this week that beginning in April, its Virtual Private Datacenter service will offer a 99.999% SLA (service-level agreement). 3Tera stopped short of ...