Spectrum and RingCentral launch integrated AI-powered contact center solutions. Unified communications platform. Combines voice, video and ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Spectrum announced it’s closing its Appleton office effective May 21, affecting 313 workers.

The proposed rule would require affected companies to disclose a customer service agent’s location and limit call volume from overseas contact centers, among other changes.

CLEVELAND, Ohio — It’s not just the sheriff. Cuyahoga County Common Pleas judges may soon be suing Executive Chris Ronayne, ...

A false 911 call about a shooting at Bonny Eagle High School triggered a large police response, but deputies said they found ...

The D.C. Council Judiciary and Public Safety Committee is hearing testimony on several bills today, including two concerning ...

If it sounds like you are talking to a chatbot when you call the Sheriff’s Office nonemergency line, good catch. It likely is ...

"The Office" fans have comic Rainn Wilson to thank for consistently bringing the eccentric Dwight Schrute to life despite ...

Trulieve, Florida's largest medical marijuana dispensary company, announced plans to lay off over 50 employees at a ...

A major nonprofit serving people with developmental disabilities is doubling down on Chatsworth, expanding its headquarters ...

Staff at Central Montana Medical Center are being recognized for their professionalism after a swatting call disrupted ...