Southwest Airlines needs to do some major damage control to "win back" the hearts of formerly loyal passengers who feel betrayed by new policies.

Southwest Airlines ended open seating and began charging for checked bags, causing issues. Chaos increased with overhead bin shortages and changes to the boarding process. Flight attendant union ...

Southwest Airlines is adjusting its new boarding process after passenger complaints about overhead bin space. The airline is installing larger overhead bins on its aircraft to increase carry-on ...

PHOENIX (KPHO/Gray News) - Southwest Airlines has announced that it will be dropping service to two major airports in the U.S. later this year. Officials said the airline company will not serve ...

Gary Kelly, chairman emeritus of Southwest Airlines, is backing further study of relocating Dallas City Hall. Writing Friday to city leaders, Kelly said he supports the City Council Finance ...

Add Yahoo as a preferred source to see more of our stories on Google. Southwest Airlines got so much flak over its new assigned seating policy that a company executive put out a statement on the ...

Southwest Airlines announced Friday that it will stop operating flights out of Chicago O'Hare International Airport in June. Texas official calls for 100 million to be deported at CPAC What Joseph ...

Weeks after Southwest Airlines rolled out its assigned seating, the company is telling customers it is “refining” the process after receiving complaints about the boarding process and carry-on baggage ...

To access the live audio webcast and subsequent replay, click on the link above, or go to www.southwest.com and click on "Investor Relations" under the "About Southwest" menu at the bottom of the page ...

CHICAGO (WGN) — Southwest Airlines has announced that it will discontinue service to Chicago O’Hare Airport and the D.C.-area’s Washington Dulles International Airport this year. Southwest announced ...