Southwest changed its "customers of size policy" now that it assigns seats.
Talk about some sky-high baggage fees. Furious Southwest Airlines customers are sounding off over the carrier’s controversial ...
When enforcement is based on 'sole discretion' instead of defined guidelines, it feels subjective — and that directly impacts ...
A Nashville woman said a Southwest Airlines policy left her with a canceled flight and nearly caused her to miss her ...
Ruby Cosby, a Nashville resident, claims her flight was canceled by Southwest Airlines due to a policy requiring her to purchase a second seat because of her size. She said the incident nearly caused ...
It requires plus-sized travelers to “proactively” buy an additional seat and states that the airline can decide “in its sole ...
One passenger's ordeal at the airport in March 2026 raises questions about Southwest's 'Customer of Size' policy and its ...
A Nashville woman says a Southwest Airlines policy left her with a canceled flight and nearly caused her to miss her ...
Southwest Airlines’ controversial size policy kicked off in January, and now passengers are sounding the alarm on the ...
Airline faces criticism over new ‘Customer of Size’ policy - ...