Southwest changed its "customers of size policy" now that it assigns seats.

Since the airline changed its policy on larger passengers this year, travelers say agents have publicly scrutinized their ...

Talk about some sky-high baggage fees. Furious Southwest Airlines customers are sounding off over the carrier’s controversial ...

When enforcement is based on 'sole discretion' instead of defined guidelines, it feels subjective — and that directly impacts ...

Southwest Airlines is getting peppered with complaints regarding how it's treating heavyset passengers, with some accusing ...

A Nashville woman said a Southwest Airlines policy left her with a canceled flight and nearly caused her to miss her ...

First, Southwest took away free checked bags and open seating. Now, Black women are speaking out on a new seating policy that ...

Ruby Cosby, a Nashville resident, claims her flight was canceled by Southwest Airlines due to a policy requiring her to purchase a second seat because of her size. She said the incident nearly caused ...

People are speaking out about the new size policy at Southwest Airlines and argue that it is not only costly but also biased ...

It requires plus-sized travelers to “proactively” buy an additional seat and states that the airline can decide “in its sole ...

A Southwest Airlines customer claims she was shamed before boarding the plane. Erika, a self-professed frequent flyer, was allegedly subjected to size-discrimination by a Southwest gate agent, who ...