GoToAssist Remote Support Discussions Ask fellow GoToAssist Remote Support users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

Ask fellow GoToAssist Remote Support users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

Yes, I'm installing the unattended client. This is a new laptop (Dell Precision) that has never had any GoToAssist product installed previously. I'm wondering if it's a compatibility issue with this new …

Any devices that are running 4.8 build 1692 and older of the GoToAssist v4 desktop applications (including unattended devices) will automatically be upgraded to the latest version (v4.8, build 1708). …

May 1, 2025 · GoToAssist V4 Unattended Installer Frequently Failing to Install I'm experiencing an ongoing issue with the GoToAssist V4 unattended installer that's becoming quite frustrating.

Dec 23, 2024 · We have just released GoToAssist Remote Support 4.8 Build 1716 which includes the following: Fixed Automatic Update/Downgrade Issue - Resolved an issue affecting builds 1712 and …

Two-Factor Authentication (also known as Two-Step Verification) is an added level of security that can be enabled at the account-level for a GoToAssist Remote Support account.

What's New? New Minimum Required Build for Desktop Apps All users are required to update their Expert and Customer desktop apps to v4.0, b1537, which is the new minimum build required to use …

With GoToAssist RS v5 Unattended computers you right-click the toolbar/system tray icon and select Uninstall from the menu. After reinstalling Unattended support the icon on a Mac should be in the …

Apr 7, 2025 · This appears to be resolved for me. I found that I was able to download sessions if they were initiated with the GotoAssist Agent Desktop Console (horrible UI though) from there only. Then …