Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

Our solutions help organizations augment their workforce, improve business continuity, and speed the transition to digital.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

Directly is now Xbox’s largest delivery support partner, handling some 80 percent of calls and achieving among the highest customer satisfaction scores of 90 percent.

Aug 19, 2020 · Companies deploying AI-powered automation solutions like Directly can instantly take the first message typed by a customer — and usher them down the fastest path to resolution.

If you wish to transmit your personnel data directly from one data controller to another data controller, the same will be processed, wherever it is technically feasible.

We leverage AI & machine learning to automatically serve answers, written by experts, to solve repeat questions.

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